Privacy Policy

When you interact with Casa Bella Exteriors, LLC ("Casa Bella," "we," "us," or "our") through our website or by contacting us directly, we may collect the following types of information:

Information You Provide Directly

• Name, phone number, and email address submitted through our contact or inspection request forms
• Project details, property address, and service preferences you share when requesting an estimate
• Communications you send to us via email, phone, or our website

Information Collected Automatically

• Browser type, IP address, and device information when you visit our website
• Pages viewed, time spent on the site, and referring URLs (collected via cookies and similar technologies)
• General geographic location based on IP address

We use the information we collect solely to provide and improve our services to you. Specifically, we may use your information to:

• Respond to your inquiries and schedule free inspections or estimates
• Communicate project details, timelines, and updates related to your job
• Process payments and manage your account or project file
• Send follow-up communications regarding completed work, warranties, or seasonal maintenance reminders
• Improve our website functionality and user experience
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted third parties only in the following limited circumstances:

• Service providers who assist us in operating our business (e.g., scheduling software, payment processors, email platforms) — these parties are contractually obligated to protect your information
• Subcontractors or trade partners involved in completing your project, to the extent necessary for the work
• Legal or regulatory authorities if required by law, court order, or to protect the rights and safety of Casa Bella or others
• A successor entity in the event of a merger, acquisition, or sale of our business assets

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We may use:

• Essential cookies necessary for the website to function properly
• Analytics cookies (such as Google Analytics) to understand how visitors interact with our site
• Marketing cookies to measure the effectiveness of our advertising campaigns

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encrypted data transmission (SSL/TLS), and access controls limiting who can view your information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Customer project records are typically retained for a minimum of seven (7) years in accordance with Connecticut contractor recordkeeping requirements.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to applicable legal retention requirements
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

Our website may contain links to third-party websites, including our social media profiles (Facebook, Instagram, LinkedIn) and review platforms (Google). We are not responsible for the privacy practices of these external sites and encourage you to review their individual privacy policies.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: